PatchSuperstore.com Guarantees, Terms and Conditions

PatchSuperstore.com was founded in 1999 on a strong belief that our customers are the reason for our success.

We back each and every Embroidered Patch order with outstanding customer service practices, and our 100% quality guarantee. Each custom embroidered patch order is created through a team effort. Therefore you are a very important part of our team.

We rely on you for vital information in order to produce the specific custom embroidered patch you want, while we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.

Feel free to contact us if you have any questions.

PatchSuperstore.com is responsible for:

Standing behind our products 100%. PatchSuperstore.com backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any custom embroidered patch that is found to have defects in materials or workmanship.

Giving you accurate information. Prior to starting production, you will receive a digital proof of your custom embroidered patch via email. This proof is an exact representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.

Confirming your order. Prior to production of your embroidered patch, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors.

Producing your order correctly & on time . Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your embroidered patch within 10 days. Your order will then be shipped via UPS, DHL, or Fed Ex Expedited Air Freight (at no additional cost to you) directly to the address you specify.

Listening to you! We want this to be the best experience you have ever had when it comes to buying your custom embroidered patches! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us toll free at our number on the website or contact us via email at info@PatchSuperstore.com

  You are responsible for:

Legal Ownership of any and all logos, trademarks, and copyrights. By submitting your design to PatchSuperstore.com, warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.

Giving due attention to the proof provided. Once you receive the digital proof of your custom embroidered patches, review it in detail. Please give special attention to: the design, the grammar, and the colors. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.

NOTE: We use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

Price Match. Our pricematch guarantee is based upon competitor price quote for similar products and services.

Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again...Please review the information Very carefully. If all the information is correct, return it to us and we will begin the production process.

NOTE : Once an order has been approved and confirmed it may not be canceled for any reason.

Providing correct shipping information. Your order will be produced and shipped within 10 days. We cannot be held responsible for delays in shipping caused by Natural disasters, Weather Conditions, inaccurate address information, International Holidays, U.S. Customs procedures, the misrouting of your package by FedEx, UPS, DHL, or undeliverable shipping addresses.

Legal Details:

All orders are final. Due to the custom nature of the Custom Embroidered Patcheswe manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. PatchSuperstore.com does not issue refunds. As mentioned previously, we will replace any custom embroidered patch that contain defects in materials or workmanship.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Los Angles County , California , USA . Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damages, loss and costs assessed against PatchSuperstore.com as a result of such a lawsuit or proceeding. You also agree to hold PatchSuperstore.com harmless in such a lawsuit or proceeding.

All custom embroidered patches displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of PatchSuperstore.com. Purchase of merchandise from PatchSuperstore.com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.

We look forward to working with you, now and in the future!